1. The agreement
These terms apply to every stay at Khibika Luxury Lodges, #80 Mabuya Estate, Ngwenya, Kingdom of Eswatini ("the lodge"). By requesting a reservation, paying an invoice or checking in, the guest named on the reservation accepts them on behalf of everyone in the party.
2. Reservations and confirmation
A reservation request made on our website, by email, by WhatsApp or by phone is not a booking until the lodge has confirmed it in writing. On receiving a request we check availability and send a proforma invoice with the total for the stay and a payment due date. The reservation is confirmed only when payment has been received in full by that date. If payment is not received the rooms are released without further notice.
3. Prices, VAT and levies
Prices are quoted per room per night in Emalangeni (E). South African Rand is accepted at par. Prices include value added tax at the rate shown on the invoice and any government tourism levy in force on the date of the stay. Prices for future dates may change until a reservation is confirmed; a confirmed price does not change.
4. Payment
Full payment is due before arrival. Payment is accepted by electronic transfer to the bank account shown on the invoice, by card where the lodge offers a card facility, or by mobile money where offered. Bank charges are for the guest's account. Please send proof of payment to the lodge and quote the reservation reference.
5. Occupancy and children
Each room sleeps a maximum of two guests. Larger parties are accommodated across several rooms and units; up to sixteen guests can be hosted across four units. A family suite is one unit of two rooms and sleeps four. Children of all ages are welcome and count as guests. A cot can be provided on request. The lodge may refuse entry to anyone exceeding the confirmed number of guests.
6. Check-in and check-out
Check-in is from the check-in time shown on your confirmation (normally 14:00) and check-out is by the check-out time shown (normally 11:00). Guests receive a personal access code before arrival and let themselves in. Please keep the code private and let us know your expected arrival time. Late check-out can be requested and is granted when the room is not required; a charge may apply. Rooms not vacated by the check-out time may be charged an additional night.
7. Cancellation, changes and no-shows
Cancellations and changes must be sent to the lodge in writing (email or WhatsApp) and are governed by the cancellation policy that appears with these terms. A guest who does not arrive on the confirmed check-in date, or who leaves early, is charged for the full stay.
8. Breakfast ingredient package
The breakfast package is a delivery of raw ingredients that guests prepare themselves. It is charged per person per night of the stay at the rate shown when booking, is delivered once on the morning chosen by the guest, and is included in the invoice total. Ingredient quantities are preferences and do not change the price. Where an ingredient cannot be supplied the lodge will tell the guest in advance and substitute or omit it; the package price is not reduced for omitted items. The package can be added or changed until the invoice has been issued, and cancelled with the stay under the cancellation policy.
9. Conduct and use of the lodge
The lodge is a private residential estate. Guests are asked to keep noise down between 22:00 and 07:00, to use the braai areas as instructed, and to leave rooms in a reasonable condition. Smoking is not permitted inside the rooms. Visitors who are not registered guests may not stay overnight. Pets are accepted only by prior written agreement. Parties and events are not permitted without written agreement.
10. Damage and losses
Guests are responsible for any damage to the room, its contents or the estate caused by anyone in their party, and for the cost of extra cleaning where a room is left in an unreasonable condition. The lodge will inform the guest of any charge and provide a breakdown.
11. Liability
The lodge takes reasonable care of guests and their belongings but does not accept liability for loss of or damage to money, valuables or vehicles left on the property, or for injury, except where caused by the lodge's negligence. Guests are responsible for their own travel and medical insurance. Where the lodge cannot provide a room because of circumstances beyond its control, such as fire, flood, utility failure or an order of a public authority, it will refund all amounts paid for the affected nights and has no further liability.
12. Personal information
The details supplied for a reservation are used to manage the stay, to send confirmations, invoices and access codes, and to meet legal record-keeping obligations. They are not sold or passed to third parties except the payment and messaging providers needed to complete the booking.
13. Governing law
These terms are governed by the laws of the Kingdom of Eswatini. Any dispute that cannot be settled between the guest and the lodge is subject to the courts of Eswatini.
Khibika Luxury Lodges, #80 Mabuya Estate, Ngwenya, Eswatini. Telephone +268 7679 8767. Email info@khibika.com.